Unable to press numbers in a menu

[hjones0720]

I have an employee who is unable to Press numbers in a menu..... if she's calling and they say press 1 for this - it doesn't allow her to do that. I'm not sure how to even go about checking what the issue might be. 

[Eliot]

hi hjones0720,

what device or app is your employee using, i.e. poly vvx 450 desk phone, zoom desktop client, zoom mobile ios client, or zoom mobile android client?

can your employee use the keypad to dial extensions or numbers?

thanks,  eliot