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Unable to see or hear recording

cbruttomesso702
Newcomer
Newcomer

I received a notification that provided the link to access the Recording of a previous Zoom Meeting. After clicking on the link, a screen pops up with what appears to be a video. I press play and the timer at the bottom of the video, reflects that the video is playing. However,  I am unable to hear or see the video. There is a picture of a camera with a line across it that is displayed where the video should be seen. I assume, this is to indicate that visual of the video is not available. However, it appears that the audio is not available either. Therefore, the recording that was linked is useless.

2 REPLIES 2

bstrelko
Community Champion | Customer
Community Champion | Customer

It seems as though the mic and camera were not opened for the participant being recorded.

 

Can you confirm that all others who have received a link to the recording are also unable to hear/see anything?

bstrelko
Community Champion | Customer
Community Champion | Customer

@cbruttomesso702 , just bumping this.