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Zoom AI Companion2023-04-11 10:38 AM
Just getting started with ZP.
I have had 2 of these phoens go bad on me. Meaning i cannot factory reset them as i've had to RMA them.
The first I thought was a fluke.
The second not so much.
Have a Reception phone setup as a shared line group. The phone is part of this line Group. When I had it setup it was working properly. Came back from Easter Holiday and red x through the line appearance. In the phone on ZP Admin it says "
8.1.0.12774 FIrware on broken phone is 8.00.13670 |
Any thoughts? Thanks, Paul. |
2023-04-11 04:07 PM
The certified version is 8.1.0.12774. When you factory reset it should come back to this version. Are you controlling the firmware version using Company Info -> Account Settings -> Desk phone -> firmware ?