@bt602 If the DID associated to the extension was not ported to your current phone system, you may try this and see if this works:
1. Create an Auto Receptionist (AR) - Name it with your desired AR name.
2. assign extension 103 to this AR.
3. For business hour, you can Route the call to several options that you want: IVR, VM, User, etc...
4. If you want to play a message that says this extension is no longer used by the previous user, you can select IVR and record a greeting or you can immediately route it to a VM (just make sure you have a VM greeting).
The AR option can allow you to assign yourself to have access to the voicemail of this AR.
Note: this will only work if the caller did not dial the DID associated to extension 103, meaning they called the main company number and go thru the dial by extension option.
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