You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I need to forward to an external number and an extension. Normally I would use ,,, between the number and the extension but it the admin interface does not allow for commas. Any idea how to accomplish this?
This support article covers "Customizing call handling settings" here, to determine how calls are routed during business, closed, or holiday hours. It is under Phone > Settings Tab ---> See screenshot 1
Is this what you are asking about ?
@Ami_88 , I believe that @aordway is asking how to specify an external phone number followed by a pause of several seconds followed by an extension number in the setup on the web portal. The interface specifies that the number must be in E.164 format and refuses it. There is nothing on the support site that indicates how to specify this.
You are correct that the question is asking how to put in a "pause" when forwarding to an outside line in order to then add the extension. Today, that is not a feature offered within Zoom Phone that I can find. You can add extensions to External Contacts but those would only be used if you have Dial Backup Routing Rules in place for a BYOC/BYOP type connection.
Thank you for posting the question. I cannot find a way to do what you are asking today. Would you mind submitting this as a feature request using our feedback form? This will ensure it gets logged with the correct team. You can find that form using this link: https://zoom.us/feed