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It might be because of the following:
This table lists scenarios and the corresponding result when an audio intercom call is not auto answered:
|Status of phone user receiving the intercom call||Result|
|The phone user is busy on a call.||You will be prompted to confirm the call. If confirmed, you will be adding to the call. The phone user that received the intercom call can merge the call to a 3-way call.|
|The phone user is monitoring a call.||The phone user receiving the intercom call will not automatically answer. Instead, they will receive a call notification with an option to end the current call and accept the inbound intercom call.|
|The phone user is in a meeting.||The phone user receiving the intercom call will not automatically answer. Instead, they will receive a call notification with an option to end the meeting and accept the inbound intercom call.|
|The phone user's presence is set to Do Not Disturb or it's outside their business hours.||The call will be routed based on their call handling settings.|
|The phone user is in an emergency call.||The intercom call will be dismissed automatically.|
For more detailed info on Intercom , please see KB article >> Setting up and using audio intercom .
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