Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
Showing results for 
Search instead for 
Did you mean: 

New Account, old email


What do I do when I receive this message:

Unable to switch to the new Zoom account

The domain associated with your email address has been claimed by SD45 West Vancouver. You cannot switch to the new Zoom account (ADAM INMAN) with your current email address.

If you want to switch to the new Zoom account, please update your sign-in email address first and ask the account to invite you again.


Zoom Moderator
Zoom Moderator

Hi @cobeck  , thank you for your contribution to the Zoom Community. 

Since this case is unique to your Zoom account,  I have assisted in converting your inquiry into a support ticket.  Please watch out for a follow-up email with information on your case.


Thank you!

Zoom Community Team