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zoom not signing in

shlokayy
Listener

hi,

my zoom account was working fine until ten minutes ago, but when i tried to join a meeting it logged me out of everything and it just says “connecting”. i tested my internet but there is nothing wrong with it. i can also log in with my alternate account, but not with my main account specifically. troubleshoot?

 

my account cannot be banned cause i have not violated any of the rules whatsoever. this is an error please check and respond.

1 REPLY 1

Jameswalter
Participant

Go to Start, type firewall and open Firewall and Network Protection. Scroll down and click on Allow an app through firewall. Click on Change Settings, scroll down to Zoom and tick both the private and public checkboxes. Restart your computer, launch Zoom, and check if you can now log in.