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I regularly use zoom on my Mac and suddenly it stopped working, it doesn't log in to my account and doesn't let me join a meeting. it sends me a connection error and I don't know what to do. I tried with different Wi-fi networks and still doesn't work.
@CristhianM I would start with uninstalling and reinstalling Zoom to see if that resolves the issue.
If it doesn't, try connecting from a different network altogether to see if it was an issue with the network you were initially connecting on.
How to Uninstall
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For what it's worth, I am experiencing exactly the same issues. Zoom was working fine on my MacBook Pro until a few days ago, but it now fails to connect. I have uninstalled and reinstalled the Zoom client, and tried this on both hard wired and wireless networks, but nothing works.
I had exactly the same problem and spent 10 hours with Apple Support and they could not fix it--it wasn't my laptop or connectivity. It's a problem with Zoom Client. There is a workaround. First, try connecting using Chrome rather than Safari. Second, when Zoom Client starts its spinning, move it to one side so you can see the brower window. There is a link that says "Problem connecting with Zoom Client? Try connecting on your browser." If you don't see that link, click on "Launch Meeting" and the link should appear beneath. AND--let the Zoom Client finish its spinning so you can "report problem." I hope that if we keep reporting a problem with Zoom Client that Zoom will fix Zoom Client!
There may be good news. I checked again last week and Zoom’s website has some new downloads that are Mac-specific. I’ve installed the version for my newest Mac and it’s a huge improvement (in that now I can get into the meeting). There are still some rough edges but it basically works. I haven’t updated zoom on my older laptop but will try soon .