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virtual background not support in windows

ashishprusty
Listener

i have a laptop with windows 10 which meets all requirements of having a virtual background but still i dont know why , when i go to settings to select a background, it says YOUR DEVICE DOES NOT SUPPORT VIRTUAL BACKGROUNDS.

 

please help 

 

system details :Device name DESKTOP-HOB15DD
Processor Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz 2.40 GHz
Installed RAM 2.00 GB (1.85 GB usable)
Device ID 96322AAC-24EC-404C-BB7A-E21544082D03
Product ID 00331-10000-00001-AA509
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

4 REPLIES 4

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@ashishprusty , kindly ensure that you are running the most recent version of Zoom phone.

 

Also for you reference, outlined  here  are the system requirements for using a virtual background.

 

 

Hope this helps.

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

 

 

Cheers!

@IP-Man  hlw thanks ,

i am asking about laptop windows 10 , in laptop it showing virtual background not supported even after i have core i5 2nd generation . that's the issue .. also my phone zoom app is up to date. 

 

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Sorry about the confusion, I meant the most updated Zoom Desktop client version.

Cheers!

hlw

 

 my laptop zoom  saying virtual background  not showing