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transcript deleted when going computer went into hibernation mode

bnpeters1
Listener

I recorded a Zoom meeting and while it was being processed the computer entered the hibernation mode.    Now it has completely disappeared.  All there is is an Excel file with the title.

2 ACCEPTED SOLUTIONS

Bri
Zoom Moderator

I went to my Zoom home page and it wasn't there.  However a day later I discovered every thing had been saved at the location I had specified  earlier.  My guess is that the process of converting to JPEG continued after I logged of Zoom .  Thanks for your suggestion.

View solution in original post

2 REPLIES 2

Bri
Zoom Moderator

Hi @bnpeters1! Have you checked to see if this recording appears in your Zoom web portal? https://support.zoom.us/hc/en-us/articles/206277393-Finding-and-viewing-local-recordings

I went to my Zoom home page and it wasn't there.  However a day later I discovered every thing had been saved at the location I had specified  earlier.  My guess is that the process of converting to JPEG continued after I logged of Zoom .  Thanks for your suggestion.