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sharing screen with no sound

HKTing
Newcomer
Newcomer

‎2022-07-14 09:25 PM

Hi there,

I am having trouble with Zoom app on my new pc, I bought this new Zenbook (Asus) pc, once I started to have Zoom Meeting, I have trouble with sharing screen sound, my friends can see i share Youtube video but with no sound at all, plus if I hold my phone to play music, they also cant hear the sound from my phone. Anyone knows how to solve this problem? I have zoom meeting on regular basis, its kinda sucks if I cant sharing screen with no sound. I wonder if its my new pc problem or zoom itself problem. I had no problem with my old pc before.

I look forward to hear from others support. thanks.

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2 REPLIES 2

victorpc553
Newcomer
Newcomer

‎2022-09-17 01:26 PM

I also have the same problem 

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HKTing
Newcomer
Newcomer
In response to victorpc553

‎2022-09-17 08:57 PM

my problem saved eventually. its the new pc function, which is called 'Al sound cancelling'. if you click uncancelling, it will back to normal zoom now. hope that helps.

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