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problem in shared screen

lanca
Listener

Hi. Everytime i enter a class with a host (a specific class) when he shares his screen my screen goes dark from time to time and then back to normal. I get at the beginning of the session a message "esmorecimento de imagem..." at the beginning of the session.

I'm recording the session with obs but that isn's a problem with other sessions of this user or in other computers/mobile. Only on this computer.

1 REPLY 1

RachelGomez123
Participant

General troubleshooting for screen sharing
Review your app version and then upgrade as necessary.
Clear cache and cookies from the settings (if using the web client)
Restart your device or browser.
Uninstall the app, then download and reinstall it.

 

Regards,

Rachel Gomez