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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

launch failure

jdavid
Newcomer
Newcomer

‎2022-01-05 11:34 AM

Hi All, 

Zoom "crashes" when I attempt to launch from my laptop- I can log oin- change settings etc. When starting a meeting I'm redirected to a blue screen saying my device needs to shut down and information needs to be gathered- Then my lap top restarts. Any suggestion?

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2 REPLIES 2

igorn
Zoom Employee
Zoom Employee

‎2022-01-05 11:45 AM

Hello!

 

The first thing to try in this scenario would be to do a Clean Uninstall and Reinstall.  You can find the clean uninstall tool at the following link:  Clean Zoom 

 

Once completed, please reinstall the Zoom client.

 

 

If this was helpful, please click Accept as Solution below!
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berthalomas
Newcomer
Newcomer
In response to igorn

‎2022-01-05 12:24 PM

I want get go back to zoom and my computer. kick out  this week. from berthalomas

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