Zoom gallery isn't working properly.

[riverasil]

Hello! The Zoom gallery isn't working properly. When participants join the session, the resolution or size of each person's image is smaller than the available gallery space for each one. It looks like a "picture in picture" in each space assigned to each participant.

Zoom It's updated to the latest version.

Thak you!

[CarlaA]

Hi @riverasilthank you for creating your first discussion, and welcome to the Zoom Community!

Could you please provide us with a screenshot of what you currently see? This will help us to better understand the issue you are experiencing. 

Thank you! 

[riverasil]

Thank you. I Still have the problem. I can't hace zoom mettings properly. I think that might be the update of Zoom, because everything started there.  Thank you.

[riverasil]

Hello! Thank you for your answer.

I can't add a picture.

The systmen does'nt alowe me.

But I can descrive it: As participants are added to the Zoom gallery, the images corresponding to their cameras shrink, occupying only 10% of the respective box. I hace the screenshot, but I cant add it to these answer. Thank you

[CarlaA]

Thank you for the update @riverasil. Our engineering team is looking into this, and I will make sure to update you as soon as I know more! 

[riverasil]

Hello! I still have the problem. Can you help me?

[CarlaA]

Hi @riverasil, our team is still investigating the root cause. I will make sure to update you as soon as the issue is resolved.