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Zoom add to calendar link after registration not working

Thomas4
Listener

I have a recurring meeting, the first event was last week and the next is a week away. After someone registers and try's to add the event to the calendar, Zoom takes them to their calendar but then an error pops up and states, this meeting cannot be found. Is there a simple fix to this issue?

2 REPLIES 2

RN
Zoom Moderator
Zoom Moderator

Hey @Thomas4 apologies for not getting to your discussion sooner! Do you mind sharing what calendar you're using? I went through the process of adding Zoom to your calendar from the registration email and didn't run into any issues 🤔

 

1. Adding to calendar (I used google calendar): 

 

 

2.  Signing into your calendar service

 

 

3. Added meeting to calendar (gcal)

 

Was this what you were referring to adding to your calenar? 

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adonya
Listener

I'm having the same issue.  Once I sign into my Google account, I receive the following message, "Could not find the requested event". See attached screen shot.