Zoom Cloud Recording

[Greater_Insight]

Hi Zoom Community, @Zoom @Eliot @kgallagher 
I have deleted all the previously recorded files from cloud recording and there is not a single recorded file in the cloud anymore. Still, the cloud recording shows overused (9.79 GB (196% used) of 5 GB) and the new recordings on the cloud have been disabled.

Screenshot attached.

What could be the possible reason and what to do?

Thanks in advance.

[bstrelko]

Have you deleted all recordings from 'Trash'? Upon the first delete, files will move to Trash and can still be recovered. Please try to permanently delete a few from 'Trash' and see if the allocation improves:

zoom.us/recording/management/trash