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White screen

SSH
Listener

Hello, my video screen keeps going white. Sometimes after about 10 minutes my image appears but then it might disappear again. Can anyone tell me which settings I need to change to resolve this issue? Many thanks! 

 
6 REPLIES 6

RN
Zoom Moderator
Zoom Moderator

Hey @SSH, do you mind sharing a screenshot of what you're experiencing? Looking forward to your response! 

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Hi, I have the same issue.  Please see attachment for a screenshot of the problem

Please help asap!  thank you

 

Whitneyi
Listener

I have this issue as well. All of a sudden this morning when I was on a Zoom call (that I initiated from the Zoom desktop app on my PC, running windows 10) my video disappeared and in it's place a white screen is visible. I restarted Zoom, and then restarted my laptop and neither method fixed the issue. I have attached a screenshot here. 

kinnari
Listener

I am having the same problem. Did anyone figure out a solution?

 

It ended up being my external webcam that was causing the issue. I got a new one and it fixed the issue for me. Hope that helps!