Video camera working but showing black screen

[catherinec]

I am on a Mac using Sonoma. My video camera works just fine with FaceTime, but when I begin a meeting in Zoom my screen shows only black. I have tried using the Video controls, deleting the program and reinstalling, etc. I am flummoxed as to how to solve this problem. Your help would be greatly appreciated. Thanks.

[MGSR]

Hello @catherinec!

Welcome to the Zoom Community! We're glad to have you here.

Please try the troubleshooting steps outlined in this article. 

Let me know if it worked for you or if you need further assistance.

[MGSR]

Hello @catherinec, 

I'm sorry to hear that. If you have already tried reinstalling Zoom and it did not work, please submit a ticket to our technical support team for additional troubleshooting steps.

Have a great day. 

[MGSR]

Hi @catherinec,

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[lloydvanvuuren]

I have the same problem - I have tried all the generic solutions (antivirus, privacy settings) can I get some zoom support direct for this?