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2023-01-20 05:34 AM
2023-01-20 07:10 AM
I have a similar problem, and I am seeing it more and more when I am on Zoom. It happened to a teacher at the recent Stitches event; it happened to another participant in a knitting group I belong to; it happened today to someone attending a presentation at Rowan Connect. I thought it was a problem with my computer, but I am seeing the same thing happen to so many people so frequently that I am beginning to think it's a problem with Zoom.
2023-01-20 09:17 AM
Hi @shincha @lekxknits suggest trying to update your Zoom client to the latest version (as of now I am on 15.13.6) to see if that resolves your issue!
2023-01-20 10:07 AM
I uninstalled then re-installed Zoom, then my tech guy did the same thing. That didn't fix it. In fact, all this is happening since the last update.
2023-01-20 10:27 AM
@lekxknits can you try turning off the hardware acceleration if enabled within your Zoom client settings > Video > Advanced? Also, do you mind sharing the version of Zoom you're currently running?
More info on Managing advanced video settings
2023-01-20 10:33 AM
Go to the video start icon when you're in a meeting. Click on the up arrow and click on video settings. A new window opens. Click on 'advanced' and another window will open. Untic/uncheck the box next to the setting for 'Optimise video quality with de-noise'. Close the window. It will be fixed. Thank you to Thom R. for helping me with this last weekend.
2023-01-20 10:39 AM
Hey @Aline8 curious, can you share the version you are currently running? Did uncheck the 'Optimizing video quality with de-noise' fix before or after updating if updated?
2023-01-20 10:42 AM
2023-01-20 10:48 AM
@Aline8 no worries! Here is how to find what Zoom version you are currently running:
However, if on a lower version than 5.13.5, suggest updating your Zoom client, as there was a fix within 5.13.5 on camera-related issues.
2023-01-20 11:19 AM
@RN Thanks for the suggestion, but it's not showing. When i click my profile picture it only shows my email address, the fact that i am licensed, and a sign out option.
I found a HELP button, but it took me (via Zendesk) to a support page with too m any choices... thanks anyway.
2023-01-20 02:23 PM
@RN I don't know which version I was on when the problem started, but it was the most current version available at the time. That was the first thing I checked, and the first thing my IT guy checked when I called him in to help. Since then, I have been using a Chromebook, and have had no issues. When you said that a recent update repaired a camera issue, I manually updated again today, and that seems to have solved the problem. Thanks.