Hello jgam - to use "audio" conferencing as an option for the Zoom meetings, you need to have purchased an audio conferencing plan.
Here is where you can verify or purchase a plan for your account.
Purchasing audio conferencing
- Sign in to the Zoom web portal.
- In the navigation panel, click Account Management, then Billing.
- On the Current Plans tab, scroll to Interested in other available products? and click Add to Cart next to Audio Conferencing.
- Select your audio plan options:
- Select how you would like to pay for your audio plan:
- Pay-as-you-go: Available on Business & Education plans
- Monthly commit plan: Available on all paid plans
- Choose the Toll, Toll Call (Fee-based), and Call Out tabs to add numbers for countries or regions. Check the country or countries you would like access to, using the search function to search for specific countries.
- You can also choose a dedicated line for your Personal Audio Conference. This is only a US number.
- Click Save & Continue.
- Review the changes. If correct, click Save & Continue.
- Click Place Order to complete your purchase.
For more information on audio conferencing options, please visit https://support.zoom.us/hc/en-us/articles/201362833-Audio-conferencing-options.
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Gregg Glowinski