Get work done more efficiently with Zoom AI Companion. The AI Companion Onboarding Center is now live!
Learn moreEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion2022-04-21 02:37 AM
Hi! Since a couple of months Zoom keeps crashing when using the Speaker View. No issues in Gallery View.
Issue persists since multiple Zoom updates (currently on 5.10.1).
I only use Zoom for our team meeting with approx. 15 participants, all with Video enabled. I am the only one with this issue. When in Speaker View the speaker window freezes after a couple of minutes (usually 1-10 Minutes), the smaller video feeds on the top still work fine for a couple minutes longer. Doesn't matter if someone is screen-sharing or not. The GUI becomes unresponsive and the audio starts to stutter from time to time. When I click somewhere in the app, then Windows gives me the "The app has stopped responding" window and asks me to kill the app. If I switch to Gallery View some time before the speaker window freezes, then no issues occur during the 1-2 hr meeting.
I tried reinstalling Zoom and updated Nvidia drivers.
Specs:
Zoom 5.10.1 (happened on multiple previous versions as well)
Windows 10 Edu, 21H2 (build 19044.1645)
Intel i7-7820X (8-Core), 32GB Ram, Nvidia RTX 3080 10GB
Nvidia Broadcast Microphone Filter activated
Any help would be greatly appreciated!
2023-07-20 03:11 AM
I have the problem as well, since updating to windows 11
2023-08-02 09:18 AM
Replying to follow. I'm having the same issue with my gaming laptop, so I'm not sure if it's a spec issue:
Processor Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz
RTX 2070
Installed RAM 32.0 GB (31.8 GB usable)