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2023-02-21 02:42 PM - edited 2023-02-21 02:45 PM
Hi, screen share has not been working in any of my meetings for any participant (including the host) for a month now. My settings all look appropriately enabled to me, and I did not attempt to change any settings. See attached screenshots. Any idea how to resolve? I noticed the other posts about screen sharing, but none of them appeared to have a solution for this Thank you!
2023-02-21 09:15 PM
General troubleshooting for screen sharing
Review your app version and then upgrade as necessary.
Clear cache and cookies from the settings (if using the web client)
Restart your device or browser.
Uninstall the app, then download and reinstall it.
2023-02-22 05:03 AM
Thank you, I will try this today
2023-02-21 11:42 PM
Welcome to the Zoom Community, @coachingwfarah.
Describe “not working”? Is there no Share? It’s it greyed out? It can start sharing but get an error? More information might help us help you.
2023-02-22 05:07 AM
The Share button is visible. When I click on it, it opens but then I get a pop-up message that Share is not available. The message says I need to update my Settings. If the participant tries to share, they get a pop-up message that the Host has disabled Sharing. Let me send screenshots after trying what Rachel wrote above to see if it makes any difference. Thanks!
2023-02-22 08:11 AM
@coachingwfarah, before you go to the trouble of uninstalling, etc., please take a look at your settings on the Zoom Web Portal (https://zoom.us/profile/setting😞
Make sure that Screen Sharing is enabled (the switch will be blue, and the white dot to the right), and to ensure that Participants (other than Host/Co-Hosts) can also share, make sure the All participants radio button is selected.
Not having Screen Sharing enabled here will give you the messages you described.