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Recording file does not exist



attended a training last Oct.  The host sent me a few recordings. 


When I was trying to retrieve them today.  It said that the recording does not exist.  Just wondering how I can recover it.  Is there any back up avaialble?

 One recording's address is 

Thank you so much if you can help.


I sent a request to the ZOOM support group.  Haven't received any reply, but the status of the request has been changed to "Resolved".  


Hope the community can help.  Thanks.



Community Champion | Zoom Employee
Community Champion | Zoom Employee

Unfortunately, you would need to contact the host of that training session to see if they still have that recording available. Zoom would not be able to provide you access to a recording that is not on your account. 

If the page says the recording does not exist, it has likely been deleted by the host, but perhaps they have an newer recording of a different, more recent training. 


Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you for your reply. 


Im just wondering if the recording is still available in the Zoom server.

If it does, I can talk with the trainer to get access. 


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Unfortunately, we cannot provide that info to anyone besides the host of the meeting/recording. 


I am a Zoom admin for my company. A user recorded a meeting, she is owner, but when looking in her Recordings section on her profile, she gets error: "This recording does not exist. (3,301)"

Meeting ID:

826 9092 7544


Here is the link to her meeting:


This is the link to her recording:


This is a client-facing recording with urgency.  Please help recover this recording.

Thank you.