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Problem with converting a local recording

Evelab
Listener

Hello, we are experiencing issues in converting a local recording.

If I double click to convert, it states:

fail.png

It seems that the video is already converted but in a weird format (.mp4.tmp) which I cannot open nor convert.

Can you help?

1 REPLY 1

Alex_PFT
Participant | Zoom Partner
Participant | Zoom Partner

Hello.

 

Try to rename the file, and remove the .tmp after the .mp4

 

Alex
zoom@pft