cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

PRO paid but only Basic Account

Kasila
Newcomer
Newcomer

‎2022-05-14 10:08 AM

Since a couple of weeks I bought a PRO account but this does not show up. The bill is paid, but it still states basic in my new account 

What  can I do?

any support is welcome

Kathrin 

0 Likes
2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-05-14 12:06 PM

Hi, 
You need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License 


Ray -- check out the GoodClix website.
0 Likes

ypl
Newcomer
Newcomer

‎2025-11-03 05:16 AM

same

0 Likes