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No sound output from any device with Zoom app

mvalpreda
Listener

Have an issue with Zoom where the speaker does not work on any output device - built in speakers, headphones, Bluetooth, etc. The 'test speaker' in the app does not give any output and actually makes Zoom run very slow almost to the point where it locks up and have to kill the app in Task Manager.

Sound output works with every other device works with any other app - Teams, WebEx, GoToMeeting, YouTube, Windows sounds, etc, so 99% sure it is Zoom.

This is on a Dell Latitude 7410 with Windows 10 21H1, all updates done, all drives up to date.

Wondering if anyone has any thoughts.

1 ACCEPTED SOLUTION

Sg
Listener

Having the exact same problem, since the update. Mic seems to be working. But there is no sound output to any device. Getting the "Failed to Detect Speaker error".  Have tried all sorts of troubleshooting. Pretty sure the problem is in the app. 

 

Audio works fine in Meet etc.

 

Haven't been able to use zoom in over a week on the laptop, which is an Omen 15!  It's making things rather difficult since I do a lot of online trainings which are all scheduled on zoom. Please help.

 

EDIT:

I just checked the Release Notes for this version 5.7.4(804) and it seems there was to be another release on 2nd Aug to fix this problem, which has been delayed. 

It specifically says it intended fix this Audio problem for a subset of users. It seems to have broken it for others.... 

Link is here: https://support.zoom.us/hc/en-us/articles/201361953-New-Updates-for-Windows

 

Putting it here incase it helps others....save you some time looking for a solution that does not currently exist. Its not your system that is at fault. 

 

Hope we get the fixed update soon! 

 

EDIT 2: SOLUTION

I found a temporary solution. I just installed the previous versions 5.6.6 and audio is now working again. 

You can get it from here:  https://zoom.us/client/5.6.6.961/ZoomInstaller.exe

(Link updated to official zoom source)

I installed it without uninstalling anything and it went back to the previous version. 

Sg_0-1628237972062.png

 

View solution in original post

31 REPLIES 31

OneSkyWalker
Listener

I have the same problem, which seems to have started when I accepted a Zoom app update about a week ago.  (I am very annoyed that I have not been able to find a way to list Zoom app update history!?!!)

 

The Zoom app does not produce any sound whether I select "Same as System" or "Speaker/HP (Realtek(R) Audio)" in Settings. No sound is produced when using "Test Speaker" in Settings, either.

 

Changing the speaker in Settings seems to take a few seconds, but other than that I do not see the issue with Zoom running slow which mvalpreda reports.

 

Zoom works fine when running in a browser.  Only the app does not produce any sound. Like mvalpreda, I am 99% sure the issue is in the Zoom app.

 

My workstation is a Lenovo ThinkPad P52 running Windows 10 Pro 21H1.

 

When are we going to see a Zoom app update which fixes this problem?

Sg
Listener

Having the exact same problem, since the update. Mic seems to be working. But there is no sound output to any device. Getting the "Failed to Detect Speaker error".  Have tried all sorts of troubleshooting. Pretty sure the problem is in the app. 

 

Audio works fine in Meet etc.

 

Haven't been able to use zoom in over a week on the laptop, which is an Omen 15!  It's making things rather difficult since I do a lot of online trainings which are all scheduled on zoom. Please help.

 

EDIT:

I just checked the Release Notes for this version 5.7.4(804) and it seems there was to be another release on 2nd Aug to fix this problem, which has been delayed. 

It specifically says it intended fix this Audio problem for a subset of users. It seems to have broken it for others.... 

Link is here: https://support.zoom.us/hc/en-us/articles/201361953-New-Updates-for-Windows

 

Putting it here incase it helps others....save you some time looking for a solution that does not currently exist. Its not your system that is at fault. 

 

Hope we get the fixed update soon! 

 

EDIT 2: SOLUTION

I found a temporary solution. I just installed the previous versions 5.6.6 and audio is now working again. 

You can get it from here:  https://zoom.us/client/5.6.6.961/ZoomInstaller.exe

(Link updated to official zoom source)

I installed it without uninstalling anything and it went back to the previous version. 

Sg_0-1628237972062.png

 

Thanks very much for the link to the Zoom release note which documents the issue.  Great to know that Zoom is aware of the problem and that some of their best people are working on it.  🙂

 

Please note that it is possible to work around the problem by launching Zoom in a browser rather than starting the Zoom app.  And if someone instead wants to download and install an earlier version of Zoom, I agree with the comments below that it is better to download Zoom 5.6.6 from the official Zoom source at https://zoom.us/client/5.6.6.961/ZoomInstaller.exe.

Thank you so much for mentioning that it works in the browser. At least I can still join the meeting while using my cell phone for something else! Great suggestion.

thank you... previous version works fine, so the last release is the problem...

SOLID!! Thank you for posting - my speaker detection (Windows 10) has not been working since the update and thankfully was able to revert back to the prior version and all good now, hopefully they resolve in next iteration, but won't upgrade until then!

angelo_112020
Community Champion | Zoom Employee
Community Champion | Zoom Employee

hi Sg,

 

For "Failed To Detect Speaker" kindly uninstall your current Zoom App then download the 64-bit version from the zoom.us/download page.

angelo_112020_1-1629062000633.png

Let me know if you will still encounter the same issues with the app detecting your speaker. 

Always stay healthy and safe!

Thanks for the fix! After a week of trying to find a solution, you nailed it!

 

Thank you!

mvalpreda
Listener

Thanks for the work-around @Sg ! Don't know why it didn't occur to me to try an older version.

That got me going again. Glad to see I wasn't crazy. 🙂

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Sg  and @mvalpreda , 

I'd be cautious about downloading older versions of the Zoom client from unverified sources like that. They can easily add spyware or malware into the installer, which can cause other issues. 
Here is a download link to the official Zoom 5.7.0 installer: https://zoom.us/client/5.7.0.522/ZoomInstaller.exe

If you'd prefer another specific older version, I'd be happy to help provide that as well. 

Dear Bort, I am facing exact same problem recently. I tried to reinstall the old version Zoom Client, like 5.6.6 and 5.7.0 mentioned above. But still no sound came out. Could you please show me where I can find a specific older version of Zoom? 

I checked my version is 5.9.3 (3169), which is autoupdated recently. Maybe the version before the autoupdate such as 5.9.1/5.9.2 can work well... Thanks a lot. 

 

rjnelson
Listener

I'm having the same exact problem.  Needs to get fixed ASAP!

VA
Zoom Moderator
Zoom Moderator

Our engineering team is aware of this and working to provide a fix as soon as possible. Thank you @Sg for providing an awesome workaround in the meantime!
I want to reiterate what @Bort  mentioned, for safety please always use official Zoom client downloads. Here's a link to Zoom 5.6.6 https://zoom.us/client/5.6.6.961/ZoomInstaller.exe or another current workaround is to download the 64-bit version of Zoom from https://zoom.us/download


Virginia (she/her/hers)
Zoom Community Team

That's great to here.  In addition to the audio problem, non-HD screen presentation is way out of whack.  Zoomed in and off-center.  No problem with HD video.  Also popped up with the latest update.

Sg
Listener

Glad I could help some people! 

 

Agree on the security concerns. I just couldn't find the official source. Thanks for posting the link to that @OneSkyWalker,  @Bort and @VA 

 

Collaboration is the only way forward.

Cheers!

Sg

driggerspei369
Listener

I have exactly the same problem. It needs to be repaired ASAP!

akmrn
Listener

THANK YOU for the update and the link to reinstall the old version. I have been having the same issue and this worked! 

Sg
Listener

Update to close the issue. Today's update to Version: 5.7.5 (939) seems to have fixed the issue. Audio output is working for me. 

angelo_112020
Community Champion | Zoom Employee
Community Champion | Zoom Employee

hi everyone, 

 

For anyone having "Failed To Detect Speaker" kindly uninstall your current Zoom App then download the 64-bit version from the zoom.us/download page:

angelo_112020_0-1629061738605.png


Let me know if you will still encounter the same issues with the app detecting your speaker. 

Always stay healthy and safe!

 

kmwilson
Listener

I'm having this exact same problem as we speak. It's a recurring problem.

Hello kmwilson,

 

Have you tried updating to the newest version 5.7.5 ?   That fixed it for me. Otherwise you can revert to the last version that worked for you. In my case that was 5.6.6. The links are all available above. 

 

And yes both the browser and the app versions still work. 

 

Best of luck. 

Sg

1yao
Listener

  Dear Sg,My problem is very similar to yours. My speaker is working well in any other Clients while no sound came out in my Zoom Client, no matter in meeting or in the audio testing (Thinkpad, windows 10, 64 bit). Everything is fine if I use the online Zoom in browser. So the problem only exists in Zoom Client.

But I tried the as-mentioned solutions in this post, to install the previous versions. Still no sound came out... I also tried to reinstall my zoom by using different versions and reinstall my Audio Driver. Failed all the time...

Any other suggestions or solutions, please?  Thanks

@Sg

This sounds like exactly the same problem I had on my ThinkPad about a year ago.  I am sorry to hear that you are experiencing the same problem.

 

Back then, it took at least a week for Zoom to post anything acknowledging that a problem existed and several weeks after that for Zoom to deliver a client update to fix my problem.

 

I did not revert my Zoom app to an earlier level. I just used Zoom in my browser until a fix was finally delivered.

Help > About Zoom (after clicking on my account icon/image in my Zoom client) shows that my client is at the V5.9.1 (2581) level, running Windows 10 on a Lenovo ThinkPad P52. I hear sound when I navigate to Settings > Audio > Test Speaker in my client.

 

What is the level of your Zoom client? We will all need to avoid updating to that level until Zoom acknowledges the problem and announces that the problem is fixed in a later level.

Thanks a lot for your kind reply. Good to hear that Zoom will fix it...

I checked my version is 5.9.3 (3169), which is autoupdated recently.  I also tried to reinstall the old version like 5.6.6 and 5.7.0. Cannot work. 

So maybe you avoid to update to the newest version. 

Thanks.

 

I hope I can figure out how to turn off Zoom autoupdate for a while to avoid 5.9.3. I will then monitor the Zoom Windows release notes (at Release notes for Windows – Zoom Support) until a release appears which is intended to address this issue.

 

While we are all waiting for a fix to appear, please consider following Troubleshooting instructions (at Frequently asked questions – Zoom Support) to submit a Technical Support request. That will notify Zoom support of the problem (if they don't already know) and let them know that we Windows users are awaiting a new release that doesn't have the problem.

Ok. I already reported this problem to Zoom Support. They said that they will further investigate this problem. Hope a new version will fix this.   

With the help of the technicist from Zoom, I fixed this problem. Actually, it is something wrong with the Audio setting. When you are using your zoom to play a audio, open your Sound settings in Windows and check the volume mixer. Then you may find that the application for Zoom meeting is muted. Just unmute it, everything will be fine. 

Just wanted to thank you again for posting this information. Even though I had autoupdate turned off for Zoom, a few weeks ago my Zoom sound output failed as before. Using the information which I posted below in response to your post, I was able to quickly find my way to the advanced audio settings and unmute Zoom to solve the problem.

 

Odd that it failed in the first place. Is Zoom perhaps targeting what it perceives to be whiners within its community?

 

Remember, just because you aren't paranoid doesn't mean you aren't being followed. 🙂

OneSkyWalker
Listener

Thanks 1yao! Very good to know!

It was not trivially obvious how to "check the volume mixer". I opened Windows Settings via the gearbox icon on the left side of the Windows Start menu and chose System > Sound > Advanced sound options > App volume and device preferences. When I scrolled to the bottom of the window, I saw:

OneSkyWalker_0-1645200360377.png

So, which of the two Zoom entries need to be adjusted? More to the point, why are there two Zoom entries? Even more to the point, how do I remove the bogus entry so that there is no question which Zoom entry needs to be adjusted? And even more to the point, how/why is it not possible in audio settings within the Zoom app itself to discover that Zoom sound is muted? Put another way, why is it necessary to navigate to the Windows App volume and device preferences window to discover that Zoom sound is muted?

It seems evident to me that the Zoom app has a dysfunctional relationship with Windows audio settings. Perhaps a technicist from Zoom can chime in on this thread to help all of us Zoom users on Windows get Windows audio settings for Zoom straightened out?

ihecht
Listener

I had the same issue with a Samsung laptop - no sound from only the Zoom App or website.  The fix for me was to use the Zoom App, go to Settings > Audio > Advanced, then turn OFF signal processing from Windows audio drivers.  I now have sound from laptop speakers or connected headset.