New user on my team having issues

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Hi there,

My team member and I need help asap.

I added a new user to my account so that she can run meetings for me when I am away.

When I purchased her licence, she received that email and followed the instructions that came with it. Note: She had/has a free, basic account before (I'm not sure if this is causing problems?)

Yesterday, we had 'practice' run. She and I both ended up in different meetings. After trying a few things, resending her the meeting info etc we decided to log out and reset out devices.

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!