NEW password not recognized

[MarsMolina]

Downloaded ZOOM on my phone, tried to log in but got a 'wrong password' message, which is odd since I am certain I used the right one. I am a premium user and I need zoom for my job.

I did reset my password anyway, and have created a new password, but I continue getting the same message WITH THE NEW PASSWORD I JUST SET.

I've been unable to contact support, there are so many levels to support that it is impossible to navigate, not user friendly at all.

Now I am afraid to log out of zoom on my laptop since it may give me the same problem and then I'd be unable to use ZOOM at all, which I cannot have happen.

Why is my new password not recognized?

[Eliot]

hi marsmolina,

please see the support article

Resetting your forgotten password – Zoom Support

you can create a support ticket at

Submit a request – Zoom Support

thanks, eliot