You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2023-02-23 03:28 AM
For a number of weeks my Zoom desktop app on my MacBook Pro was not working - each time I opened the app it would run an install screen and fail. I would then hit retry and it would let me log in.
Finally today I decided to uninstall the app by going to the Applications folder and dragging to the waste bin and deleting. Then I restarted and downloaded the latest install for the Zoom Desktop Client here: https://zoom.us/download
When I run the install it fails - see screen grab attached.
Any idea what I'm doing wrong? Side note: I'm on a 2019 MBP ad have the latest macOS Ventura 13.2.1
2023-02-25 06:04 PM
I have the same problem with Ventura on an M1 mac mini. Zoom was working fine until I upgraded to 13.2.1.I downloaded the MAC M1 cpu version. Apparently, many other MAC users are experiencing the same problem.
2023-05-19 06:49 PM
It took several months of back and forth with Zoom tech support. They finally got to version 5.14.0 (16775) which downloaded, installed, and executed properly on my M1 MAC Mini. I couldn't get any support when I was using the free version. I bit the bullet and subscribed on a monthly basis. Then I could initiate a support ticket.
2023-05-10 12:25 PM
same problem. Zoom is useless to help and so is Apple. Bought this new macbook air in order to improve zoom and other features. Ironic that Zoom won't even assist because my account is a free account. They don't even offer a way to work with them. Zero customer support
2023-05-19 12:06 PM
Zoom sucks. No support. Says the type of support it offers my plan but won't permit access. Having the same problem. Apparently the hardware has outgrown the software. But if some one figures out why its failing, please share as I am experiencing the same issues.
2023-05-19 06:55 PM
I agree that there should be some tech support for free users. Perhaps a one time fee? I couldn't get any support when I was using the free version. I bit the bullet and subscribed on a monthly basis. Then I could initiate a support ticket. It took several months of back and forth with Zoom tech support. They finally got to version 5.14.0 (16775) which downloaded, installed, and executed properly on my M1 MAC Mini.
2023-05-19 07:00 PM
Try to download version 5.14.0 (16775). It downloaded, installed, and executed properly on my M1 MAC Mini. I had to buy a monthly subscription to get any tech support.
2023-05-19 06:52 PM
I couldn't get any support when I was using the free version. I bit the bullet and subscribed on a monthly basis. Then I could initiate a support ticket. It took several months of back and forth with Zoom tech support. They finally got to version 5.14.0 (16775) which downloaded, installed, and executed properly on my M1 MAC Mini.