Hi @BureauTW
I manage loads of events on ZOOM with interpretation and can point you in a certain direction that should help you solve the problems you experienced.
The correct way to configure the Interpreters is to:
1. have them on your licence (you need a business or Enterprise license to do this). They can have the free version but need to be associated with your license.
2. have them logged into their ZOOM APP on the same account that has been associated with your event BEFORE they login onto the event
If you follow the above two points, the INterpreters will automatically be assigned to the role you have given them as INterpreters when they log into the event/webinar/meeting.
Every other combination can cause restrictions depending on how the meeting has been set up i.e. with or without authencication, one user / one device etc...
A quick workaround when running a live event and having the "update" button grey, is to delete the language combinations that are not active untill the "update" button becomes active. Then you add the language combination back , add the specific Interpreter that could not be put into the virtual booth and then update the config.
Hope that helps!!!
Interpretation = live translation by people for people
We specialise in organising and running events with interpretation.
Robert
email: roberts@onlineinterpretersworldwide.com
www.onlineinterpretersworldwide.com