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I've paid for pro plan twice, but nothing shows up

CeliaHart
Observer

As the title says, I have paid twice now for a pro plan. But when I sign in and look for the plan/subscription/whatever that can resemble the service I've paid for, nothing shows up. 

I remember putting in my debit card details, and then later zoom wanted me to put in further details about my name, adress++, which I forgot about. Is this the reason?? I didn't want to have pro plan and wanted to cancel before the second time but I was too late, and I'd like my money back. 

3 REPLIES 3

Rupert
Collaborator

Hi @CeliaHart 

 

I would recommend you contact  Zoom Billing Support:

 

https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support

 

Rupert

Thankyou  Rupert.

 

Rupert
Collaborator

You're welcome. Please Accept as Solution if this resolved your question.