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I've got signed out

Lee0607
Listener

Hi,

 

I was on my zoom account yesterday. For some reason, I got signed out, as someone else has signed in. I'm concerned about security, and I have since changed my password. What may of caused this? How can I check the location of sign in? 

 

Thanks

 

Lee

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Lee0607.

 

The main situation where I’ve seen this is when you’re attending a meeting or webinar with Registration Required, and either you’ve given your registration Join link to someone else, or your using a Join link that was intended for someone else.

 

The other situation, as you’ve mentioned, is two people using the same account – possibly intentional, or your account was compromised.  Changing your password is an excellent response; you might also consider using two factor authentication (2FA). 


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !

View solution in original post

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Lee0607.

 

The main situation where I’ve seen this is when you’re attending a meeting or webinar with Registration Required, and either you’ve given your registration Join link to someone else, or your using a Join link that was intended for someone else.

 

The other situation, as you’ve mentioned, is two people using the same account – possibly intentional, or your account was compromised.  Changing your password is an excellent response; you might also consider using two factor authentication (2FA). 


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !