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Hi, when I click my picture in the top right hand corner, all it gives me is my email address and an option to sign out. There is no drop-down menu allowing me to check for updates. I am a paid subscriber. I cannot find any other way of updating zoom. In settings, I have switched on automatic updates, even so zoom starts misbehaving and needs a manual update. Please advise. Thank you!
I have the exact same issue as the person who posted above. When I click my picture in the top right hand corner, all it gives me is my email address and an option to sign out. There is no drop-down menu allowing me to check for updates. I am a paid Pro subscriber. And how do I check to see if I have automatic updates? I found these directions - but under settings, I do not have a 'General' tab. In Settings, under General, select the ‘Automatically keep my Zoom up to date’ checkbox to apply automatic updates.
Hi @pscott @Anthe @Storywindow @dziehm If the desktop client was installed with the MSI installer by you or your IT team, AutoUpdate is disabled by default and the Check for Updates button is also removed. If this is the case, you will need to contact your IT team or Zoom account admin for help with updating.
You can also manually download the latest version by:
Were you able to by one of the following methods above?
Please go through this article. You may have auto update disabled:
If this helps, please accept the answer as an accepted solution
I have been having this exact problem for over a year, intermittently, on all three of my computers, at one point or another. When I uninstall and re-install 'check for updates' prompt returns. And then the prompt randomly disappears, as I am experiencing right now on this computer. I have used multiple methods over the last year to download and install current version, but the 'check for updates' prompt always seems to randomly disappear, and 'General' or 'Zoom update' section of settings goes away. On my other desktop(W10), Zoom just updated and the prompts are there. On this one(W11) 'check for updates' prompt is gone.
So I was able to download an update using the links provided and the check for updates did appear under my profile picture for a moment. After installing the update though the profile picture went back to showing only my email and the word Licensed. It also provided the option to sign out. That's it. Why is it so hard for Zoom to get this right? It is really annoying!
I have the same issue. The "Check for Updates" option does not appear, even after installing using the direct download link above. I was using a corporate account a year ago, but now have a paid personal account. This looks like a registry entry that failed to reset. Please escalate this as a bug.
Did anyone ever get an answer? Pro user, same problem, no Check For Updates option. I am the admin owner on the computer. I tried manually downloading and installing and when I clik on ZoomInstallerFull or ZoomInstaller, I just get my current install and it won't upgrade.
I see this has not been suggested yet. Please follow the steps to uninstall and reinstall including the cleanzoom step. That should help upgrade your zoom app:
Hope that helps