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Help with virtual background and admin role

QueenVictoria
Observer

Please can someone help me? I am trying to add virtual backgrounds to zoom yet it is saying that the admin has not allowed this... I am the admin and the owner of my zoom account. I need to be able to use specific backgrounds for my call tomorrow but I cannot add any new ones.  I can't find an email for Zoom or someone to talk to to help me.

1 ACCEPTED SOLUTION

ChrisO
Participant

If you are the admin then you need to look under Account Settings>>In Meeting (Advanced)>>Virtual Background and make sure the "Allow users to upload custom backgrounds" is checked.

ChrisO_0-1635258478565.png

 

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5 REPLIES 5

ChrisO
Participant

If you are the admin then you need to look under Account Settings>>In Meeting (Advanced)>>Virtual Background and make sure the "Allow users to upload custom backgrounds" is checked.

ChrisO_0-1635258478565.png

 

QueenVictoria
Observer

Thank you so much, I did this yesterday and it didn't work but now it seems like it has, thank you for your help. 🙂 

If you make a change on the admin side, you normally have to log out of the App and back in before you will see the change take effect.

ThivishanR
Listener

try updating ur zoom

 

Thivishan

ThivishanR
Listener

log out from the zoom app and again login

 

Thivishan