Help with virtual background and admin role

[QueenVictoria]

Please can someone help me? I am trying to add virtual backgrounds to zoom yet it is saying that the admin has not allowed this... I am the admin and the owner of my zoom account. I need to be able to use specific backgrounds for my call tomorrow but I cannot add any new ones.  I can't find an email for Zoom or someone to talk to to help me.

[ChrisO · Accepted solution]

If you are the admin then you need to look under Account Settings>>In Meeting (Advanced)>>Virtual Background and make sure the "Allow users to upload custom backgrounds" is checked.

[suzannesjs]

the box is ticked but i can't seem to get it on my background...so frustrating. Any ideas?

[QueenVictoria]

Thank you so much, I did this yesterday and it didn't work but now it seems like it has, thank you for your help. 🙂 

[ChrisO]

If you make a change on the admin side, you normally have to log out of the App and back in before you will see the change take effect.

[ThivishanR]

try updating ur zoom

[ThivishanR]

log out from the zoom app and again login