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Help me Error window script host code 80004005

KhangViet
Listener

Error window script host code 80004005 when I use PowerPoint as Virtual background. Capture.PNG

4 REPLIES 4

ommatinn
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hey,

 

Try using converting the PPT to PPTX and check. Please check if you have the latest version of the Zoom client, as well as the office package. 

 

Also, make sure that the file should not be big in size. thanks 

 

 

KhangViet
Listener

Thank you. I use office 2010 and Zoom 5.7.8. I can't fix this

GK1
Listener

I have same problem. Also new PC . Can't open Power Point as Virtual Background. Use the latest update for Zoom and Microsoft Office 365.
Who can help us?

ommatinn
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, @GK1 ,Can you please upload a screenshot? Please share what is the office 365 version?

Please make sure you have the latest version of PP and your PC meet the Zoom virtual background requirements.
https://support.zoom.us/hc/en-us/articles/360043484511