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Difficulty obtaining support on Pro Plan


I have lodged a support ticket and on the Pro Plan - no acknowledgement of when the ticket may be actioned or responded to.  Attempted the Chatbot that advises it does not support my account and attempted to speak to telephone support that also advised it does not support my Pro account.  What happens when urgent support/advice is required  when you are on a Pro Account re response time?  I completed an important meeting recorded and recording converted only to find that it did not save as normally does to my local folder and cannot find a trace of the recording on the portal for cloud.   What are the options?