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Cloud recording password doesn't work


Hi all,


On multiple occasions, I have shared Zoom recordings with clients with the password. Yet, the password doesn't work. When they've told me that, they are correct. The password doesn't work. I've tried logging into Zoom and changing the password to view the recording and that doesn't solve the issue.


Does anyone know the resolution?


Zoom Moderator

Hey @lsalz, for this one I would suggest reaching out to our Zoom technical support team and they can further look into that Cloud recording shared passcode issue. If you have trouble opening a ticket, I can definitely help! 


Looking forward to your reply! 


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I have the same problem and don't know any solution - although I did everything correct