You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-04-28 08:25 AM
When updating to the latest version available, the camera stopped SHOWING an image and the microphone does not detect audio.
I did a downgrade version of Zoom (not a confinable version) and it worked again but I do not know for how long so this is not a solution.
Upgrade to Win11 is not an option.
With the new Zoom version, the camera led lights up but there is no image. In addition, the camera works correctly with other applications. Something similar happens with the microphone.
The camera and audio drivers were updated and, in Win security, zoom is allowed to access the camera and microphone.
I have uninstalled and reinstalled the Zoom app with no positive results. I rebooted the notebooks on every install.
The same thing happens in another notebook of another brand. Both with Win10 with all patches updated.
2022-04-29 08:12 PM
I come across the same problem with the camera and microphone after updated with zoom on 28/4/2022.
2022-05-26 12:26 AM
Yes, my company has some computers, including Lenovo Laptops, Lenovo & DELL Desktops got the same issues after upgraded to the version after 5.9.3. The Zoom cannot detect the microphone, the camera light was on, but it cannot shows any image. The only one way is to downgrade the Zoom to version 5.9.3 or before. However, now is 5.10.6, Zoom still not fixing this issue yet.
2022-10-25 02:11 PM
I have the same problem, it started about a month ago, with an update of the Zoom application. A support tech contacted me, and had me do tons of troubleshotting on my laptop, however, since my Win11 version was an Insider Beta, he said it was not supported and stopped working on my case.
Today I took the plunge and reinstalled windows with the normal production version, and right after reinstall, I tested Zoom and it worked fine... however after windows update finished downloading windows patches and drivers and what not, the Zoom behaviour is back to not working... when I open the camera settings the whole application crashes, the camera icon comes on, but no video is shown. On the microphone side, I have 2, the integrated microphone on the laptop and an external webcam with its own microphone, Zoom does not detect ANY audio from EITHER, and on tne settings page, it says my microphone cannot be accessed...
As I said earlier, I have checked all the privacy, and permissions settings, uninstalled drivers and Zoom, countless times... still when ever I have to join a zoom call I either have to use my phone, or the web client
Please help me solve this issue