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Camera and mic not working only in Zoom

AlePuyo
Listener

Hi all.

When updating to the latest version available, the camera stopped SHOWING an image and the microphone does not detect audio.


I did a downgrade version of Zoom (not a confinable version) and it worked again but I do not know for how long so this is not a solution.
Upgrade to Win11 is not an option.


With the new Zoom version, the camera led lights up but there is no image. In addition, the camera works correctly with other applications. Something similar happens with the microphone.
The camera and audio drivers were updated and, in Win security, zoom is allowed to access the camera and microphone.
I have uninstalled and reinstalled the Zoom app with no positive results. I rebooted the notebooks on every install.
The same thing happens in another notebook of another brand. Both with Win10 with all patches updated.

2 REPLIES 2

annacws
Listener

I come across the same problem with the camera and microphone after updated with zoom on 28/4/2022. 

ForceWu
Listener

Yes, my company has some computers, including Lenovo Laptops, Lenovo & DELL Desktops got the same issues after upgraded to the version after 5.9.3. The Zoom cannot detect the microphone, the camera light was on, but it cannot shows any image. The only one way is to downgrade the Zoom to version 5.9.3 or before. However, now is 5.10.6,  Zoom still not fixing this issue yet.