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Black Screen

ConsueloCastro
Listener

How do I fix a black screen??  I could not share my documents or course materials today in class because of a black screen.  I did not have this problem last week.  Very frustrating trying to get help to get rid of this black screen.

 

7 REPLIES 7

Bri
Zoom Moderator
Zoom Moderator

Hi @ConsueloCastro! What device and operating system are you on? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

Sometimes my screen is black when I start hosting a recurring meeting. I review all video options that I havent changed, find nothing wrong,  and it still is black. Sometimes I can stop and restart the meeting multiple times and maybe the fourth time my screen will be normal again. I updated the software and still had the problem today. I shut down the other apps. Any ideas why this black screen sometimes happens?

Has an answer been given for the black screen problem yet?

computer from school

Legaspias
Listener

This is my issue too. How can we fix this? I can only see a black screen when someone is screen sharing. 

maureenft
Listener

I have a long black rectangle from top to bottom of screen and is flanked by black squares on either side!

Maczaitsev
Listener

A community with questions only and with no replies... looks weird