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Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
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You can check if they are enabled:
To enable or disable Avatars for your own use:
Point #5 of my post is answering your question.
5. If a verification dialog displays, click Enable or Disable to verify the change.
Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
If it's grayed out, it has been locked by the owner or admin of your account. You need to contact them.
If your the owner, check this link for the procedure: