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Audio of shared video not recording. Help!

Abe3
Listener

I need to share a video that has audio, during my recorded meeting. To do so, I share the video and select the "Share Sound" checkbox, and because the video has audio and I'm in a noisy environment, I mute myself.

 

However, I noticed that if I do that, the Recording Alert window pops up, warning me that unless I unmute myself, no audio will be recorded.

 

There is audio in the video, so I'm not sure why the recording isn't picking it up.

 

Please help. Thanks.

3 REPLIES 3

Jennifer-wu-wu
Listener | Zoom Employee
Listener | Zoom Employee

no worries, shared sound will be recorded no matter you mute your computer audio or not.

Suzysisu
Listener

I just had the same thing happen with a Zoom webinar.  I went ahead and pressed record and nothing was recorded.  I've been able to do this in the past so wondering what has changed?

 

Jennifer-wu-wu
Listener | Zoom Employee
Listener | Zoom Employee

there shouldn't be any product change to disallow you to record. pls contact Zoom support and provide some detailed information.