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Audio Problems (Spotify not working when in Zoom meeting when using wireless earphones)


Hey guys! Can I ask for help? My Spotify music keeps getting cut off (muted) whenever I'm in a zoom meeting and using my wireless earphones. Music and Zoom audio works fine together when using Laptop audio and Wired Earphones, but not on Wireless. Wireless still plays music (Spotify) when using G-meet, but not Zoom. All other sounds get cut off when Zoom Application connects to the wireless earphones. Please help


Location - Philippines
Account Type -Standard

Audio Source - Wireless Earphones

Laptop & OS - HP Laptop using Windows 10


Community Champion | Zoom Employee
Community Champion | Zoom Employee



Can you please try turning the Zoom audio suppression to low in the audio settings and see if that helps.  There are some cases where the wireless earphones have noise suppression, and in competes with the Zoom suppression.  (Usually it is garbled, but this would be worth a try).

@colegs yes thanks for the info. I tried it but it still doesn't work so do you have any other suggestions? By the way, it said that it will not treat music as a background noise. Does that like mean music from outside or music from laptop?



Community Champion | Zoom Employee
Community Champion | Zoom Employee

@User823 , Not sure what else might be happening since it works with all other headphone solutions.  Can you tell me what type of wireless earphones you are using?  I can see if anyone else has reported an issue.


And for not treating music as background noise, that would be what it picks up on the microphone.  Technically, that can be either on your computer if playing through speakers, or ambient music outside of the computer.

@colegs i am having the same problem.

i have a JBL TUNE 710BT 



I'm having the same issue and my business is relying on the feature of sharing my music over a zoom call. This really sucks  and it's stopping me from performing my work! Any solutions Zoom Team?!

me too!



i am having the same problem. did you ever find a solution?


I was having the same issue and found out zoom was putting all audio into my headset settings.  I changed spotify to use the same output and my music came back without sharing inside zoom.
Right click speaker icon near windows 10 clock, left click on Open Sound Settings, then left click on App Volume and Device preferences change spotify from default to your headset settings.  I'm using SkullCandy Hesh ANC wireless headphones.  Hope this helps others!

unfortunately for me, once i left click to get in to "App Volume and Device Preferences", Spotify is not an option for me; only app volume, chrome, and zoom meetings". also the computer i was using was using windows 11 (laptop). i ended up just returning the laptop because it was bothering me so much i only needed it for travelling. back on my home desktop workstation using windows 10 it's not an issue and i do see on my end that the "Chrome" settings through which i'm streaming Spotify is set to "default"



I can definitely understand your issue. Unfortunately, this issue is quite common when using wireless earphones with Zoom and other video conferencing applications. This is because the video conferencing applications need to take priority over other audio sources, so the audio from the applications will override any other audio sources, like music from Spotify.


The best way to resolve this issue is to switch to using a wired set of earphones or headphones. This will ensure that the audio from Zoom and other video conferencing applications take priority, but you will still be able to listen to music from Spotify.


I hope this helps! Good luck.


Under Advanced you will see 3 options. Select the Computer Sound Only option. You will see this at the top of your zoom screen indicating that you are sharing your audio. Now that you are sharing the computer sound, you can play music in your favourite music player (Spotify, Apple Music, etc.)





okay so I figured out how to fix this since you're using wireless it tends to prioritize Zoom if you get what I mean, so to fix this all you have to do is that while you're in zoom meeting go to your audio settings (the one with the microphone icon and beside is a small arrow press that arrow) then you just have to change your speaker/microphone device to the laptop's speaker (or another device if you have) 

what will happen if you do this is that you will hear zoom in your laptop speaker (or other devices) and you will hear spotify, youtube and etc in your wireless earphones hope this helps! please do update me if it doesn't work
(the picture shows where you will change the speaker and stuff)