Your Zoom Video connection needs attention

[kkennedy1]

We have setup Einstein Conversation Insights in our Salesforce organization and have everything setup. We have over 90 people connected and it's working fine. However we have one user who is getting a yellow banner with "Your Zoom Video connection needs attention. View Connection" at the top of their page. When they click on it under "Connect Zoom Account" there is the message "Activities aren't being captured from this account anymore. Either reconnect this account or confirm you wan to disconnect it. Reconnect or Disconnect. If the problem continues, contact your Salesforce admin."

I am the Salesforce admin and have had the user disconnect and reconnect their connection but this error persists. When I reach out to Salesforce they say the error is on Zoom's side. I have also had the Zoom admin remove the user from the configuration allowing connection and adding them back. Has anyone else experienced this?