Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
cancel
Showing results for 
Search instead for 
Did you mean: 

Invitation are not received by mail

M_A
Listener

Hello

 

I manage a zoom account from which I send invitations to persons in order to create an account and join our organization.

I am facing an issue with only one account that doesn't receive the invitation.

I am the one who created the mail account and also the zoom account once the invitation was received, even checked the spam folder.

 

Thank you

1 REPLY 1

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @M_A 

I'd suggest contacting Zoom Support to help with this, as that email recipient may have not been active yet on your email service, which can cause the email to be bounced back to Zoom. You can try to resend the invite to see if it finally comes through, but if still not received, Zoom Support can check our email service to ensure the email is not blocked due to the bounced emails. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.