You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-02-23 11:07 AM
I've created an event for out customer and prospect event on Zoom events for the first time, and noticed that I don't have access to the Registrants information.
Zoom events asks if they're willing to share their information with marketers, which they can choose not to. If they do that, I see nothing other than their names.
This unfortunately means I have no idea which customers of ours choose to attend, hindering my awareness, tracking, content customization and follow up.
For opening the event to new prospects, we get no leads out the other end of the event, which is part of the reason to promote it in the first place.
Is there a setting I can change? Or a different way to build the event to avoid this? In Zoom webinars I can work around it by putting a form on the landing page that comes to us first then we manually add them. not ideal but then we at least see who's joining.
This can't be done in Zoom Events due to them having to sign into Zoom first to Register (also not ideal).
Can anyone help?
2022-02-23 08:49 PM
Interested in any responses to this, as have also just encountered this. If there isn't a way around this, I don't think it's a usable platform to run events.
2022-02-24 08:44 AM
I agree! We are running into these issues and it makes the platform basically unusable.
2022-02-27 03:26 PM
At this point (and I've talked to some people who work on Zoom Events). You get no data other than their name if they opt-out (or rather don't opt-in, since you have to click to get to those questions). I, too, pointed out that this makes their system unusable. Their response was it is legally required. I noted that they need to be upfront with this on their site and let people know as every other system allows you to collect information. I wouldn't have ever thought to even ask this question. The other problem is that you can only send one message to people who have registered (and it is limited in numbers), meaning that you only have one shot to let them know anything. We've canceled one event on the platform and will likely cancel our contract if this isn't sorted out quickly.
2022-03-02 06:32 PM
I argued with Zoom events team for weeks. While it is a legal requirement to provide people the ability to opt out, the system default shouldn’t be opt out. It would be acceptable to us if the system default is (opt in) for people to fill out the registration. Then provide an opt out checkbox before hitting submit button.
They said they have put this enhancement in the product roadmap and expect to launch in March 2022. No specific date provided.
2022-03-02 11:52 AM
Big miss on the Engineers side. Why offer required custom fields if attendees can easily opt-out by default.
2022-03-02 06:26 PM
2022-03-07 06:40 AM
Great news! Zoom has updated this and it doesn't seem to be an issue now. Attendees have to check the consent box to fill out the registration in order to move on!
2022-03-07 07:38 AM
Thanks for letting us know. I will get a trial account to test it out again.
2022-03-08 06:07 AM
So upon further plugging away yesterday, or maybe slight Zoom adjustments, people can still bypass registration by leaving the box unchecked. They will have to scroll past the questions that you are asking them to fill out in the registration though.