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Mobile browser restrictions for Simulive

jeremykrak
Listener

I saw it mentioned that "users can't access simulive from a mobile browser"

I haven't not made the investment into the package to test this, but does this translate to mean that:

If I send an email out to 300 registered attendees for a simulive webinar, and 80% of them click on the link on a mobile device, they will not be able to access the webinar? Or will their mobile device redirect them to download the Zoom app - and if they have the zoom app installed on android or iPhone, it'll open in that. Curious because normal webinars do that, it seems so odd Simulive wouldn't function the same way.

Maybe I misunderstood what the comment of not working on mobile means.

1 ACCEPTED SOLUTION

mgstark
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@jeremykrak @IanHeller @Ray_Harwood Hi there, you should see the support for Simulive on mobile devices and native in the desktop app this coming week. The feature was announced in the release notes for October and started rolling out in November. This means they will be able to join the lobby from mobile browser and be directed into the app to attend as per normal .etc

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066826

  • Join simulive on Zoom desktop and mobile clients
    Attendees can join a simulive session using a web browser, the Zoom desktop, or Zoom mobile app. When an attendee joins a simulive session, the client will be launched on desktop and mobile if it is installed. If the client is not downloaded on their computer, the attendee will continue to join the session in a web browser. Mobile device users must download the Zoom client since the mobile browser is currently not supported.
    Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for November 2, 2023.

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10 REPLIES 10

IanHeller
Listener

I have the same question and it seems as though Zoom help provides contradictory answers:

 

On this page, it says that, "Users can join a simulive session using web, desktop, or mobile clients."

 

However, this page says, "Users must join from desktop computers to view simulive webinars."

 

Can someone from Zoom provide clarity? Thank you!

 

Exactly the problem

jeremykrak
Listener

So strange that no reply has come in on this question.

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, everyone!!

I don’t know the answer, but I’ll generate a test Simulive session and see if I can join it from iPhone and iPad and report back. 


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Okay – that was quick. The answer is “not yet.”  Screen shots from my iPad:

Ray_Harwood_0-1700330537507.png


and iPhone:

Ray_Harwood_1-1700330566723.png


I’m encouraged by the language there, of “not yet supported”, so there must be an intent to do so. I have no information on when this might be available. 

But wait – there’s more!

What I did notice, after going back to the lobby on both devices, is that the Simulive was playing in the Lobby!!  I’m not sure why the iOS app can’t participate in the Simulive Webinar, but it looks like if you turn Lobby Streaming on, that will work on all devices. It’s “just a stream”, so maybe the issues in the iOS app wouldn't apply. 

Still, streaming to the lobby isn’t necessarily a good workaround. If you have other things “cycling through” in the Lobby, your users won’t be able to watch the live stream uninterrupted

Also note that I tried in both the app and the web browser interface on both iPad and iPhone … No luck at all other than the Lobby Stream


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !

Ray thank you so much for your help with this!

Great news from Zoom they just added Mobile to Simulive and its rolling out this next week or so. 🙂 

 

jeremykrak
Listener

Well unfortunately this sucks 😞 I like the messaging they have tho about using a computer but I think ill continue manually streaming using OBS the way I do (I use virtual camera + virtual cable - works AMAZING)

mgstark
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@jeremykrak @IanHeller @Ray_Harwood Hi there, you should see the support for Simulive on mobile devices and native in the desktop app this coming week. The feature was announced in the release notes for October and started rolling out in November. This means they will be able to join the lobby from mobile browser and be directed into the app to attend as per normal .etc

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066826

  • Join simulive on Zoom desktop and mobile clients
    Attendees can join a simulive session using a web browser, the Zoom desktop, or Zoom mobile app. When an attendee joins a simulive session, the client will be launched on desktop and mobile if it is installed. If the client is not downloaded on their computer, the attendee will continue to join the session in a web browser. Mobile device users must download the Zoom client since the mobile browser is currently not supported.
    Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for November 2, 2023.

jeremykrak
Listener

WOW! This is really good news! Very excited to hear this 🙂 This is a huge positive to my workflow.

My family is going to be very happy that I can add a layer of automation to my business like this (Other platforms exist for pre-recorded webinars but Zoom is the most superior and trusted in my opinion, and so I've been doing them live or manually streaming a recording into zoom if I need to record it). So this is amazing. Thank you.