cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Host only able to chat with some attendees

MeganWiseman
Newcomer
Newcomer

‎2023-03-14 05:01 AM

Hello and help!

 

As a host of a webinar today, I was only able to chat with the co-host, panelists and two attendees. I had the chat settings set so that Hosts and Panellists could chat with everyone, and yet I was only able to message hosts, panellists and two attendees. Why was this the case and how can I amend this so that I can chat with all attendees?

 

Thank you!

0 Likes
1 REPLY 1

Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2023-03-14 07:17 AM - edited ‎2023-03-14 05:44 PM

Hello,

 

Some of your attendees may not have been using a Zoom client that was up to date?

 

Prerequisites for in-webinar chat

  • Zoom desktop client
    • Windows: 5.0 or higher
    • macOS: 5.0 or higher
    • Linux: 5.0 or higher
  • Zoom mobile app
    • Android: 5.0 or higher
    • iOS: 5.0 or higher
  • Web client
  • Zoom Webinars chat enabled
  • Emoji support
    • Zoom desktop client
      • Windows: 5.7.3 or higher
      • macOS: 5.7.3 or higher

https://support.zoom.us/hc/en-us/articles/205761999-Chatting-in-a-Zoom-webinar 

 

 

Regards

 

If my reply helped, don't forget to click the accept as solution button!